This policy explains what personal information we collect through this website, why, and what your rights are.

1. Who we are

Partners in Grime (Cleaning) Limited (“we”, “us”) is a window cleaning business based in South Croydon (CR2). We are responsible for the personal information you give us through this website. You can contact us at dan@partnersingrimeuk.com or on 07743 879588.

2. What we collect

When you send a quote request we collect what you type into the form: your name, phone number, postcode, the service you are interested in and anything you tell us about your property. If you contact us by phone, WhatsApp or email, we also receive the details you share in those messages.

We also use privacy-friendly analytics from our website host to count visits and see which pages are used. It does not use cookies and does not collect information that identifies you. See our Cookie Policy.

3. How we use it

We use your details to reply to you, give you a quote and, if you book, to carry out the work, including a reminder before each visit. We do not sell your details.

Our reason for using your details is that we need them to respond to your request and to provide any service you ask for.

4. Who we share it with

Your form submission reaches us by email through the company that hosts this website, which also provides the analytics described in our Cookie Policy. We do not share your details with anyone else unless the law requires us to.

5. How long we keep it

We keep enquiry details only as long as we need them to deal with your enquiry and any work that follows, and for as long as the law requires us to keep business and accounting records.

6. Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it or delete it, and ask us to stop using it. To do any of these, email dan@partnersingrimeuk.com.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

7. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.