Welcome to Partners in Grime. These terms and conditions outline the rules and guidelines for the use of our website and window cleaning services, located within this site. By accessing this website or booking our services, you agree to accept these terms and conditions in full.

1. Introduction

These terms govern your use of the Partners in Grime website and the window cleaning services we provide across Croydon, Bromley, Sutton and surrounding areas. If you do not agree with any part of these terms, please do not use our website or services.

2. Use of Our Services

Our services include exterior window cleaning, with inside cleaning available on request, for residential and commercial properties. Access to your property, including safe access to windows and any relevant areas, must be provided on the day of your appointment. We reserve the right to refuse or postpone a job where safe access cannot be provided.

3. Bookings and Payments

Bookings can be made via phone, WhatsApp, or through our website. Each property gets a fixed price, quoted free before the first clean. Payment is due after each clean, by bank transfer or cash. We don’t take card payments.

4. Cancellations and Refunds

We ask that you provide as much notice as possible if you need to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may be subject to a cancellation charge.

5. Limitation of Liability

While we take great care with every job, Partners in Grime shall not be held liable for pre-existing damage to windows, frames, or fittings, or for damage arising from circumstances outside our reasonable control. Our liability in connection with any service is limited to the value of the service provided.

6. Contact Us

If you have any questions about these terms and conditions, please get in touch:

Phone: 07743 879588